Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that custom or personalized Print-on-Demand products may require additional processing time as specified on the product page.
Shipping Rates and Estimates
Currently, we exclusively ship to the United States. Shipping charges for your order will be calculated and displayed at checkout.
We offer Free Standard Shipping for all orders with a total value of $120 USD or more. For orders under $120 USD, the applicable shipping fee will be calculated based on the standard rate at checkout.
- Shipping Method: Standard Shipping
- Estimated Transit Time: 4 to 14 business days
Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. While 92% of our US orders are delivered within 4 to 9 days based on historical data, please understand that actual delivery times may be affected by factors beyond our control, such as local carrier delays or severe weather conditions.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a Tracking Number you can use to check its status. Please allow 48 hours for the tracking information to become available and update in the carrier's system.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at support@aurassel.com with your name and order number, and we will look into it for you.
Customs, Duties, and Taxes
To ensure a seamless and premium shopping experience, AURASSEL operates on an All-Inclusive Pricing basis. The price displayed at checkout is your final purchase price. All applicable import customs, duties, and local taxes required for entry into the United States are fully absorbed and handled by AURASSEL. No additional fees or hidden charges will be collected upon delivery, allowing you to simply await the arrival of your curated tableware.
Returns, Refunds, and Exchanges
Because our products are dispatched directly from our fulfillment centers, we do not accept physical returns or exchanges for subjective reasons. However, if your item arrives damaged or defective, we offer a 100% free Replacement or full Refund within 30 days of delivery. For more detailed information, please review our full Refund and Replacement Policy.